Operations & Innovation

We watch it, so you don't have to.

Connectivity, networking, security and CCTV monitored around the clock and supported end to end. Problems get spotted and fixed — often before you'd even have noticed them — under one clear SLA.

Get covered Add remote hands

24/7 monitoringProactive supportOne SLA

NOC● all monitored

What's included

Proactive support, not just a phone number.

24/7 monitoring

Links, firewalls, cameras and key devices watched continuously with alerting.

Proactive resolution

We act on issues as they emerge, often before they affect your operation.

Named support

A team that knows your sites, not a fresh script every time you call.

Lifecycle management

Firmware, certificates, SIM and hardware lifecycles managed so nothing lapses.

SLA & reporting

Clear service levels and regular reporting on availability and performance.

One accountable partner

Connectivity, security and CCTV under one roof — no finger-pointing.

Why it matters

Unmanned sites can't wait for someone to notice.

A wind, solar or BESS site often has nobody on the gate for days at a time. When a router drops, a camera fails or a firewall raises an alert, there is no one there to catch it — and a small fault left alone becomes a truck roll, a blind spot or a compliance gap.

A managed service closes that gap. We watch the whole stack — links, switches, firewalls, cameras and controllers — and act the moment something moves, so most issues are resolved remotely before they reach your operation or your reports.

One team, one SLA, one number to call. No stitching three suppliers together when a SCADA link goes quiet at 2am.

✓
Faults caught earlyContinuous monitoring flags trouble before a site goes dark or blind.
✓
Fewer site visitsMost issues are fixed remotely, so engineers only travel when they truly must.
✓
Nothing lapsesSIMs, certificates and firmware are tracked so cover never quietly expires.
✓
One accountable partnerConnectivity, security and CCTV under a single SLA — no finger-pointing.

Questions

Managed service — your questions answered.

What does an RCG managed service cover?

It covers your whole site stack — connectivity, networking, firewalls, CCTV and key devices — under one SLA. We monitor everything 24/7, resolve issues proactively and manage the firmware, SIM and hardware lifecycle so nothing lapses.

Can you manage equipment we already have?

In most cases, yes. We audit what is on site, confirm what we can monitor and support, and fold it into the service. Where kit is end of life or unsupportable we will tell you plainly and suggest the right replacement.

How quickly do you respond when something breaks?

Monitoring means we often see a problem before you do and act on it straight away. Formal response and resolution targets are set in your SLA, and for hands-on work we can dispatch engineers through our remote hands service.

Do you cover sites anywhere in the UK?

Yes. We support remote and renewable-energy sites across the UK, including locations with no reliable mains or fixed line. Distance from a town is not a barrier — it is exactly what we are built for.

Can the managed service include our firewall and security?

Absolutely. Security sits inside the same service, and we can run your firewalls as part of it through our managed firewall service — so monitoring, patching and policy changes all come from one accountable team.

Rural Connectivity Group

Take the whole stack off your plate.

Tell us what you run and we'll wrap it in monitoring and support that just works.

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